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Established in 2006, Heritage Home Loans is a Full-Service Mortgage Bank. We have grown a reputation in our market for offering a comprehensive inventory of loan programs to our clients, and the willingness to go above and beyond common duties to ensure our customers are getting a loan that is custom tailored to their financial needs. We offer an unmatched level of Customer Service in the industry. Our clients are not just numbers to us; they are real people, with real needs and real circumstance giving us a chance to building lifelong relationships in our community.

Duties and Requirements

As a Receptionist you will be the ambassador of our company’s first impressions on the guests and visitors. It is your foremost responsibility to compassionately greet all incoming guests, visitors and members, help them with directions or any appropriate information that they need while maintaining high level of company confidentiality. 

Job Duties:

  • answer telephone, screen and direct calls

  • take and relay messages

  • provide information to callers

  • greet persons entering organization

  • direct persons to correct destination

  • deal with queries from the public and customers

  • ensure knowledge of staff movements in and out of organization

  • monitor visitor access and maintain security awareness

  • provide general administrative and clerical support

  • prepare correspondence and documents

  • receive and sort mail and deliveries

  • schedule appointments

  • maintain appointment diary either manually or electronically

  • organize conference and meeting room bookings

  • co-ordinate meetings and organize catering

  • monitor and maintain office equipment

  • control inventory relevant to reception area

  • tidy and maintain the reception area

Education and Experience

  • high school diploma generally required

  • knowledge of administrative and clerical procedures

  • knowledge of computers and relevant software application

  • knowledge of customer service principles and practices

  • keyboard skills

  • ability to work a busy multi-line phone system

Additional Attributes

  • verbal and written communication skills

  • professional personal presentation

  • customer service orientation

  • information management

  • organizing and planning

  • attention to detail

  • initiative

  • reliability

  • stress tolerance

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